AI Agents Subject Matter Expert - Microsoft - Freelance

Location: Remote 

SweetRush has an exciting opportunity for a talented freelance professional to join our Custom Learning Project team! This is a fully remote position with the flexibility to work from anywhere, as long as you are available during US business hours.

Who We Are

SweetRush is a consulting, design, and staffing firm specializing in HR-related services that help foster life-centered businesses and organizations. Our work includes designing unique learning experiences using agency-level graphics and leading-edge technology; creating high-performing cultures, leaders, and teams; and helping our clients grow their learning teams with qualified professionals.

Many of our clients are household names with large international operations, while others are small nonprofits whose work we value as essential to the world. We try to balance the work we do for profit with the work we do to spread good things in the world.

SweetRush is a leader in the field of learning and development, making use of emerging technologies (like VR and AR), games, storytelling, chatbots, interactive virtual and in-person experiences, and so on, all while grounding our work in vibrant and impactful human-centered design. The many awards we win every year reflect the care we put into our craft and our collaborations with clients. We’ve been grateful to have won awards with Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others.

We are a completely virtual, tight-knit, talented community that spans the globe, a culture-forward team that values diversity, respect, and caring. Our folks tend to stick around, as do our clients. 

We like to think we stand apart from competitors for the uniqueness and innovation of everything we create—and for who we are. And we’re committed to hiring talent that’s as creative, innovative, and caring as everyone on our team. This is where you come in…

The hourly rate is negotiable.

About the Role 

We are seeking a dynamic and knowledgeable Subject Matter Expert (SME) to play a key role in the development and delivery of a certification program focused on AI Agent technologies. The successful candidate will leverage their deep expertise in Microsoft AI tools and platforms to shape the curriculum, create training materials, and empower learners with practical skills in AI Agent development and deployment. This role requires a strong passion for education, excellent communication skills, and the ability to effectively convey complex technical information.

This is a 6-month freelance contract, offering up to 30 hours per week. We're targeting a start date in mid to late June 2025. Onboarding will be compensated at $275.00 USD, not to exceed 10 hours.

As this is a freelance position, we're seeking individuals with a proven track record of successfully managing freelance engagements and multiple client relationships.
 

Responsibilities:

• Collaborate with a team of learning experience designers to help create and validate training materials.
• Review a skills task or job task analysis for accuracy and completeness, providing feedback on essential vs. nice-to-know tasks and suggesting improvements.
• Review a high-level program outline and provide feedback on the order and complexity of topics for the intended audience.
• Review a detailed program outline, ensuring alignment with the high-level program outline, and helping to confirm that content is presented in the correct order and format.
• Validate AI-generated content to ensure it conforms to learning objectives and is technically accurate.
• Support creation of content-specific graphics such as tables, flow charts, screen captures, etc. 
• Create any assets required to make demonstrations that showcase specific procedures and skills.
• Create recordings of software demonstrations and related audio scripts.
• Coordinate with learning experience designers to build out the assets, steps, and technical elements needed for hands-on projects such as exercises, labs, and projects.
• Be available during US business hours, M-F, for content reviews, questions, and occasional meetings.
• Work on Sweetrush systems for all work, including email, messaging platform, and cloud-based file storage systems.
• Log time weekly and invoice time monthly.

Essential Tools & Platforms

• Azure AI Foundry  
• Azure AI Agent Service  
• Azure OpenAI Service (e.g., GPT-40, GPT-3.5 Turbo)  
• Semantic Kernel  
• AutoGen  
• Azure Machine Learning (AML)  
• Microsoft Copilot Studio  
• Azure Logic Apps  
• Power Automate  
• Azure Functions  
• Azure AI Services (including Azure AI Language, Azure AI Speech, Azure AI Vision, Azure AI Document Intelligence, Azure AI Search)  
• Azure Bot Framework  
• Azure Monitor  
• Azure DevOps  
• Visual Studio Code  
• Azure API Management  

Required Skills & Experience

• Proven hands-on experience designing, building, testing, and deploying complex AI agents and multi-agent systems on Microsoft Azure.
• Extensive practical experience implementing agent capabilities such as tool use (function calling), retrieval-augmented generation (RAG), memory management, and conversational flows using tools like Semantic Kernel, AutoGen, Azure AI Agent Service, and Azure OpenAI.
• Demonstrated ability to integrate various Azure AI Services (e.g., Azure AI Search, Azure AI Vision, Azure AI Language, Azure AI Document Intelligence) as functional tools for AI agents to interact with external data and capabilities.
• Experience designing and implementing agent orchestration and workflow automation using Azure Logic Apps, Power Automate, or Azure Functions in conjunction with AI agents.
• Practical experience with deploying and managing AI agent solutions on Azure infrastructure, potentially including Azure Machine Learning endpoints, or integrating with services like Azure Bot Framework or Microsoft Copilot Studio.
• Familiarity with monitoring, logging, and debugging AI agent performance and interactions using tools like Azure Monitor.
• Understanding and practical application of MLOps principles for AI agents, including version control (GitHub/Azure DevOps) and potential CI/CD pipelines for agent updates or deployments.
• Experience working with vector databases (like Azure Cosmos DB for MongoDB vCore with vector search or integrating with Azure AI Search vector capabilities) for implementing RAG in agent systems.
• Experience in reviewing training materials for technical accuracy and clarity.
• A strong understanding of adult learning principles is a plus.
• Essential experience in training, learning, and development, or teaching.
• Proven ability to create and deliver effective screencasts and video tutorials.
• Strong ability to articulate complex technical concepts in an accessible manner.
• Availability to work during the US time zones' business hours.

Qualifications

• Bachelor's or Master's degree in Computer Science, AI, Software Engineering, or a related technical field.
• 5+ years of hands-on experience designing, building, and deploying complex AI agents and multi-agent systems on Microsoft Azure, including proficiency in RAG, tool use, and memory management with tools like Azure AI Agent Service, Azure OpenAI, Semantic Kernel, and AutoGen.
• Microsoft Certified: Azure AI Engineer Associate (AI-102) and ideally Microsoft Certified: Azure Developer Associate (AZ-204).
• Demonstrable expertise with key Azure services for AI agents, such as Azure AI Foundry, Microsoft Copilot Studio, Azure Machine Learning, Logic Apps, Power Automate, Azure Functions, Azure AI Services (Search, Language, Vision, Document Intelligence), and Azure Monitor.
• Practical understanding and application of MLOps principles for AI agents, including version control (Azure DevOps/GitHub), CI/CD pipelines, and experience with vector databases for RAG.
• 2+ years of experience in technical training, learning & development, or teaching, with a proven ability to create, review, and deliver high-quality, technically accurate training materials (e.g., course outlines, hands-on exercises, video tutorials).
• Exceptional technical communication skills, including the ability to articulate complex concepts clearly to diverse audiences and a strong understanding of adult learning principles.
• Understanding of responsible AI, bias mitigation, and security best practices in AI pipelines.
• Strong problem-solving, debugging, and communication skills.

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find a handful of openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information such as SSN, banking information, credit cards, etc. during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to recruiters or talent acquisition professionals.