AV/VC Maintenance Technician - W2 Contract

Location: San Francisco and Mountain View, CA

SweetRush has an exciting opportunity for a talented professional to join our Talent Solutions team.

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity: This is a W2 contract opportunity with SweetRush and you would be working directly with one of our autonomous vehicle clients.  You would be the primary on-site support tech who helps maintain the integrity and functionality of all local conference rooms by performing daily sweep inspections and AV basic triage/troubleshooting. The successful candidate will be highly driven to learn and advance his/her technical skills.

This is an on-site position where you would be splitting your time between the client’s offices in Mountain View and San Francisco, California.  This is a W2 contract position with SweetRush and will be 40 hours per week for a one-year contract.  Other requirements include being able to lift up to 80 pounds.  

Location: On-site in the San Francisco office, 3 days a week, and the Mountain View office, 2 days a week.
Contract Type: W2
Project Duration: 12 months
Project Capacity: 40 Hours/Week
Start Date:  ASAP 

Salary/Hourly Range:  $25/hour 

Your Impact and Responsibilities

• Complete daily sweep inspections of all conference rooms. Daily room sweeps require the following:
  • All AV user cables are in good physical condition and passing signal. 
  • All power cables are in place and correctly powering laptops. 
  • Confirm conference room controllers and schedulers are functional. 
  • Audio and video are transmitted without disruption 
  • No burnout or ghosting on Monitors 
  • Troubleshooting and break/fix resolution or escalation for all AV equipment or related requests 
  • Mac Mini, iPad, and conference room peripheral Software/Hardware updates as applicable 
  • Knowledge of Extron and Crestron Systems, Biamp DSPs, and Google Meet VC 
  • Event Support
  • Vendor quote & visit coordination 
  • AV Inventory Management 
  • Oversee the replenishment and allocation of inventory: 
    • Order, Track, and replace Hardware 
• Provide setup, operation, troubleshooting, and breakdown of the client’s all-hands event meetings. 
• Storage organization 
• Unboxing of Equipment
• Asset tagging
• Ticket queue management 
• The contractor must be able to use a ladder 
• The contractor  must be able to lift up to 80 pounds   

What You Bring  

•  Minimum of 2 years of experience in the audiovisual or related field
• SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills 
• Understanding or willingness to learn wiring diagrams and signal flow 
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs and AV control systems including QSC, Shure, Crestron, Extron. 
• Basic understanding of network engineering concepts and implementations.
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Exposure as an operating technician for live audiovisual special events is advantageous 

Requirements

• Based on site in our San Francisco office 3 days a week and Mountain View office 2 days a week. 
• The AV/VC Maintenance Technician L1 will provide support for corporate AV/VC environments and will confidently and quickly analyze problems using technical diagnostic skill sets in order to effectively support and resolve issues. 
• Technical responsibilities include high-profile event support, audio, video, conferencing technology, projects, maintenance, and support. 
• The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above, and requires a flexible approach to working schedules, including early start and late finish. 
• Hands-on delivery of events either on-site or remotely via / Zoom / Panopto / Google Meet 
• Work with teams and stakeholders using ticketing or booking system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events 
• Manage the day-to-day housekeeping and maintenance of event spaces 
• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practices to ensure the event is a success 
• Provide feedback on possible enhancements and improvements to the space 
• Manage client expectations on production issues 
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors 
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements 
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• Basic Video encoding and editing skills 
• May operate event production equipment, including but not limited to audio mixer, lighting desk, video switcher, and PTZ cameras, and operation 
• Video/Audio conference setup support 
• Ensure all equipment is operational in advance of the meeting and hand over to the host to be able to operate the call 
• Manages equipment and software upgrades 
• Assist with support for video/audio conferencing problems 
• Investigate faults and recommend further actions to rectify, working with external vendors when necessary
• AV Meeting Room Support 
• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set-up and support 
• Presentation/multimedia meeting room support, including duration support 
• Assist with support for multimedia broadcasting 
• Quick response to emergency/ad-hoc requests 
• Faults & Room Checks 
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure 
• Ensure that all faults are reported in the correct way and in a timely manner 
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly 
• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures 
• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment 
• Providing feedback for service improvements  

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

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