Account Manager

Location: United States

SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team!

Who We Are
At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity  

At SweetRush, we believe in nurturing and growing accounts through a collaborative, “village-like” approach. Account Managers are leaders within this village, responsible for driving growth and maximizing revenue within their assigned portfolio of existing clients through proactive relationship-building, strategic conversations, and cross-selling. They partner closely with client teams and internal SweetRush teams, acting as the primary point of contact and trusted advisor throughout the account lifecycle. 

The Account Manager role focuses on cultivating and expanding relationships within established client accounts. While you won't be responsible for new client acquisition (Cold RFPs, new client Meet & Greets), your expertise in account management will be crucial for driving new business and project expansions, ensuring long-term client satisfaction and revenue growth

Key Responsibilities:

Account Growth & Strategy:

• Develop and execute strategic account plans to identify and capitalize on growth opportunities within existing client accounts.
• Identify and qualify sales opportunities within existing client organizations, proactively pursuing re-engagement and expansion opportunities.
• Create and review client proposals, Statements of Work, change orders, and budgets for new and existing projects within existing accounts.

Consulting Solution Design:

• Propose effective learning solutions for straightforward projects. Projects requiring highly creative or innovative solutions will be escalated to Solution Architects.
• Collaborate with internal teams to co-design solutions leveraging SweetRush capabilities.
• Estimate work effort and timelines accurately using internal tools.
• Lead scoping meetings and client-facing discussions, embodying SweetRush’s values of caring, mutual respect, and commitment.
• Negotiate contracts, pricing, and budgets to maximize value for both clients and SweetRush.

Client Relationship Management:

• Build and maintain strong, trusted advisor relationships with key stakeholders within assigned client accounts.
• Ensure client awareness and confidence in SweetRush, proactively communicating updates and insights.
• Drive positive client experiences by fostering a culture of proactive client nurturing within the internal team.
• Support the client team during potential escalation moments, partnering with the SweetRush Project Manager and production leaders to resolve issues and debrief lessons learned.
• Collaborate with Program and Project Managers to clearly define and meet the client’s needs regarding account reporting.

Internal Collaboration & Communication:

• Act as the primary point of contact for assigned accounts, facilitating seamless communication between the client and internal SweetRush teams.
• Guide onboarding of new internal team members to assigned accounts, providing context on client culture, communication preferences, and best practices.
• Maintain an account knowledge base with relevant and updated information for the account team.

Key Attributes:

• Strong understanding of the learning and development landscape and the ability to translate client needs into effective solutions.
• Expertise in account management and the ability to manage complex stakeholders.
• Highly empathetic and skilled in building trust with clients, while expertly holding the line on production timelines and budgets.
• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving skills, with experience in managing client escalations.
• Proactive and results-oriented approach.
• Excellent time management and organizational skills.

Requirements (minimum):

• Bachelor’s Degree in a related field.
• 5+ years of experience in account management, sales, or a related client-facing role.
• Experience working with eLearning development teams and processes
• Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year).

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.